Introduction
At BRIJBHOJ, we are committed to delivering your orders efficiently and in a timely manner. This Shipping Policy outlines our shipping terms and conditions, including the time it takes to process and deliver your orders, shipping costs, and other relevant details.
- Processing Time
- Orders are typically processed within 3-7 business days after receiving payment. Orders are not processed or shipped on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email.
- For customized or made-to-order items, processing times may be extended, and you will be informed of the estimated shipping date.
- Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout based on your location and selected shipping method.
- Domestic Shipping:
- Standard Shipping: Estimated delivery within [3-7] business days.
- Expedited Shipping: Estimated delivery within [7] business days.
Please note that delivery times are estimates and can vary due to factors beyond our control, such as customs delays, holidays, or shipping carrier issues.
- Shipping Confirmation & Order Tracking
- Once your order has been processed and shipped, you will receive a confirmation email with a tracking number to monitor the status of your shipment.
- Please allow 2 business days for the tracking information to be updated by the shipping carrier.
- If you do not receive your tracking information, please contact us at brijbhoj.care@gmail.com
- Shipping Locations
- Certain countries or remote areas may have restricted shipping services. In such cases, we will contact you to explore alternative shipping methods.
- For international orders, please note that import duties, taxes, and customs fees may apply and are the responsibility of the customer.
- Delivery Issues
- Incorrect Address: If the shipping address provided is incorrect or incomplete, and the package is returned to us, you will be responsible for the additional shipping fees to reship the package.
- Lost or Stolen Packages: BRIJBHOJ is not responsible for lost or stolen packages once the order has been marked as delivered by the carrier. If your package is lost or stolen, please contact the carrier directly or reach out to us for assistance.
- Damaged Items: If your order arrives damaged, please contact us immediately with photos of the damaged items and packaging. We will work with you to replace the damaged items or issue a refund.
- International Shipping & Customs
- International customers are responsible for any applicable customs duties, taxes, and fees imposed by their country of residence.
- Customs policies vary widely by country, and we recommend contacting your local customs office for more information regarding potential charges before placing an order.
- Delays caused by customs clearance are beyond our control, and shipping times may be extended in such cases.
- P.O. Boxes & APO/FPO Addresses
- We ship to P.O. boxes and APO/FPO addresses using [carrier] services. However, delivery times may be longer for these locations.
- Some items may not be eligible for shipment to P.O. boxes or APO/FPO addresses. In such cases, we will notify you during checkout or after you place your order.
- Free Shipping Promotions
- From time to time, we may offer free shipping promotions. These promotions will be clearly indicated on our website and during the checkout process.
- Free shipping promotions are typically limited to standard shipping within specific regions or for orders above a certain value threshold.
- Delayed or Missing Orders
- If your order has not arrived within the estimated delivery time, please check the tracking information provided.
- If the tracking information is unavailable or the package is significantly delayed, please contact us at brijbhoj.care@gmail.com for assistance.
- Contact Us
For any questions or concerns regarding shipping, please contact us at:
- Email: brijbhoj.care@gmail.com
- Phone: 8192019185